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Postal Service employees and retirees

Call 1-833-497-2416 (TTY: 711)

Behavioral health and well-being

Make time for your mental health and well-being.

The mind and body are connected. Feeling good physically works wonders mentally. The reverse is true, too. That’s why MHBP offers mental health resources to support the whole you, at every stage of your journey.

Depression treatment may be a multi-pronged approach where counseling, support (such as family and friends) and medication all play a part. The first step is understanding that it’s okay to have sad, even negative feelings and ask for help.

Working with your primary doctor and/or a mental health provider is key to finding the right treatment. Connect with your provider in person or virtually today.

MHBP can help you find a provider and connect you to programs and benefits to address your specific needs.

Connect with a provider that can help you improve your mood, sleep sounder at night and better manage your overall health.

If you or someone you know is in immediate distress or thinking about hurting themselves, call the National Suicide Prevention Lifeline by simply dialing 988.

This new, shorter phone number makes it easier for people to remember and access mental health crisis services.

You can also text the word “Hello” to 741741, the Crisis Text Line. It is important to talk to someone now if you or a loved one needs help or are experiencing a crisis.

The Member support page can link you to what you need. Log in to your Aetna member website for self-help articles, videos, and National resources. Learn about depression, suicide prevention and other mental health conditions. Access the video library and Healthwise library.

A visit to your doctor or a behavior health specialist can help get you back on track after an ER visit or inpatient stay:

  • Review any medications
  • Review any ER/Inpatient Care records
  • Assess your overall mental health plan
  • Discuss treatment options

Reference: https://www.nahealth.com.

Tips to ensure that you get the right care at the right time:

  • Ask the hospital discharge planner to help set up an appointment with a BH counselor following your stay.
  • Call MHBP member services at 1-800-410-7778 to help locate an in-network provider; or provide details on a BH televideo provider.
  • AbleTo is available for a phone or video consultation, just go MHBP’s Find a Provider and access wellness links for information.
  • Call MHBP member services at 1-800-410-7778 for help locating/scheduling a behavior health visit.

Medication management for better health

Some medical and behavioral health conditions such as high cholesterol, asthma, anxiety or depression may require medications to be taken over the long term.

  • Be sure to take your medications for as long as prescribed. Don’t stop taking them without talking to your doctor. Consider telehealth visits with your provider to discuss medication management and review a copy of your plan’s drug formulary for prescription benefits.
  • Take advantage of mail order to get your medications filled on time with fewer refills and less trips to the pharmacy.

MHBP also has programs and resources available to help you manage your conditions and medications.

Pharmacy Advisor® program

If you have one or more of the following chronic conditions, you can chat one-on-one with a CVS pharmacist. They can help answer any questions or concerns about the medication(s) you’re taking. To reach them just call 1-866-624-1481 (TTY:711).

Get support for these chronic conditions:

  • Diabetes
  • Hypertension
  • Asthma
  • High cholesterol
  • COPD
  • Depression
  • Osteoporosis
  • Breast cancer
  • Congestive Heart Failure (CHF)
  • Coronary Artery Disease (CAD)

For CVS Caremark® health resources visit Caremark.com.

Resources for members dealing with chronic pain or opioid use

The US Department of Health and Human Services website provides information on opioids, safe disposal, pain management options, safe prescribing practices, prevention programs and tools.

For safe disposal of prescription medications including controlled substances visit DEA National Rx Takeback Day.

This program offers coaching and support, non-opioid treatment options and help with managing the psychological effects of chronic pain.

The Aetna® Lifestyle and Condition Coaching program is available to MHBP members, too. It can help you with pain management and provide opioid support.

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Have questions? We’re here.

Call 1-833-497-2416 (TTY: 711)
24 hours a day, 7 days a week, except certain holidays

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).This is a brief description of the features of this MHBP plan. Before making a final decision, please read the Official plan brochure. All benefits are subject to the definitions, limitations and exclusions set forth in the Official plan brochure. A single annual $52 associate membership fee makes all MHBP plans available to you.

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