Member service numbers
We’re here when you need us – day, night and weekends.
At your service
Our MHBP representatives are always there. Our toll-free number is staffed around the clock, except on certain holidays, with knowledgeable representatives who are ready, willing and able to assist you.
Quick Links:
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Reach out to us anytime to:
- Ask benefit questions
- Check the status of a claim
- Learn about programs and resources available to you
- Learn how much of your deductible is met
- Order a replacement ID card
Overseas Enrollees/Members
Call: 1-480-445-5106 (TTY: 711) 24/7 except certain holidays
Dental and Vision plans
Call: 1-800-254-0227 (TTY: 711) Monday–Friday, 8 AM to 6 PM ET
Aetna Medicare Advantage for MHBP Standard Option
Call: 1-866-241-0262 (TTY: 711) Monday–Friday, 8 AM–8 PM ET
Aetna Member website support
Call: 1-800-225-3375 (TTY: 711) between 8 AM–9 PM ET
24-hour Nurse Line: Talk to a registered nurse day or night.
Call: 1-800-556-1555 (TTY: 711) anytime.
If you need urgent or emergency care, call 911 and/or your doctor immediately.
Staff on the nurse call line cannot diagnose, prescribe or give medical advice. Call your doctor with any questions or concerns about your health.
AbleTo offers an eight-week personalized online video conferencing program tailored to support individuals coping with health conditions like heart disease, Type 2 diabetes, chronic pain, or major life events such as loss or becoming a parent.
Call: 1-866-287-1802 or visit AbleTo.com/Aetna
Access2Care provides Aetna Medicare Advantage for MHBP Standard Option plan members with safe, comfortable nonemergency transportation to and from medical appointments.
Call: 1-855-814-1699 (TTY: 711) Monday–Friday, 7 AM–8 PM all time zones
Rides must be scheduled at least 48 hours in advance. Holidays may affect scheduling.
AccordantCare® provides care coordination and disease management for 20 rare diseases, including multiple sclerosis (MS) and amyotrophic lateral sclerosis (ALS).
Call: 1-866-380-6295 (TTY: 711) or visit Accordant.com/MHBP
CVS Caremark® provides the pharmacy benefits for MHBP, including:
- Access to over 65,000 pharmacies nationwide
- Digital pharmacy tools and prescription coordination tools
- Retail and mail options for 90-day prescriptions
EyeMed® is part of the MHBP Vision Discount Program. MHBP members can save on exams, glasses and contact lenses at over 58,000 providers nationwide including optical retailers (such as LensCrafters, some Pearle Vision, Target Optical and many independent providers).
Call: 1-844-486-3485 Monday to Saturday, 7:30 AM to 11:00 PM ET
Hello Heart is a digital therapeutic program focused exclusively on heart health. The Hello Heart app is an easy way to track, understand, and manage your blood pressure and cholesterol, and it comes with a free blood pressure monitor, shipped directly to your door.
Call: 1-833-330-0977
Hinge Health is a digital exercise therapy program for back, knee, hip, shoulder and neck pain. You get the tools you need to conquer back and joint pain, recover from injuries, prepare for surgery, and stay healthy and pain free. Plus, you can complete your customized care plan anywhere, any time.
Call: 1-855-902-2777 Register at: HingeHealth.com/for/MHBP
Eligibility: MHBP members and dependents 18+ enrolled in MHBP are eligible
Call: 1-888-522-2677
*Consumer Option must meet deductible first.
Maven is part of our Enhanced Maternity Program. Maven is a digital health platform that provides no-cost, 24/7 access to specialized virtual care to members and their partners who are navigating fertility treatments, adoption, surrogacy, pregnancy, and postpartum.
Enhanced Maternity Program
Call: 1-855-282-6344 between 8 AM–9 PM ET
Quest Diagnostics provides the Lab Savings Program that allows MHBP members to get a 100% benefit you pay nothing* for lab work when using a Quest facility.
For biometric screening call: 1-855-623-9355
*Consumer Option must meet deductible first.
SkinIO is a 10-minute skin cancer screening that you can do with your smartphone using the SkinIO app. Available to all MHBP Standard Option and Value Plan members.
Skin Health Navigator Team
Call or text: 1-855-754-6400
SilverScript, an affiliate of CVS Caremark, is an approved Medicare Part D Prescription Drug Plan provider with plans available in all 50 states and Washington D.C. SilverScript joined Aetna Medicare in 2021.
Call: 1-833-825-6755 (TTY: 711)
Teladoc Health provides telehealth consultations at no cost to members. You can contact Teladoc Health by phone, web or through the Aetna HealthSM mobile app and receive treatment within minutes for nonemergency medical needs.
Call: 1-855-Teladoc (1-855-835-2362) or visit Teladoc.com/Aetna
*Consumer Option members must meet deductible first.
VSP provides a vision plan for MHBP with access to more than 46,000 VSP Choice Network provider locations nationwide, laser vision correction discounts and more.
Call: 1-800-877-7195 or visit VSP.com
Have questions? We’re here.
Get Live Help
Have questions or need help selecting a plan? We offer multiple ways to get live help. Don’t wait, our friendly representatives are here for you.